• USD
  • GBP

Customer Care

FAQs

I saw a piece of jewellery that is no longer on the website. May I order it?

Yes, please email webshop@pippasmall.com and let us know which piece you are interested in. We can then arrange for remaking of another piece depending on stone availability. Please note that commissioned pieces may take up to twelve weeks to be completed.

I live in London and would love a piece of jewellery from your website today. Is this possible?

Yes, please make the purchase online and email webshop@pippasmall.com quoting your order number and delivery instructions before midday.

What payment methods does Pippa Small accept?

We accept Visa Debit, Visa Credit, MasterCard, America Express, Maestro cards, Discover, and Diners Club.

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders.  This means we are unable to authorise packages to be delivered without a signature.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched.  Therefore, please ensure you provide a suitable shipping address.

Product care

Caring for your Gold…

Beaded Pieces

Beaded bracelets and necklaces are strung on a wax covered cord or wire. We recommend that you have these pieces re-strung every 6-12 months and provide this service for free.

We do not recommend that you bathe in these pieces.

Gold Plated

Your Gold Plated jewellery may need to be re-plated over time depending on wear.

Enhancing your Pippa Small piece…

Your jewellery should be cleaned using a soft toothbrush and chemical free soap.

Looking after delicate stones…

Foil Backed

Foil Backed Diamond pieces are delicate and require some care. We do not recommend you get them wet-especially fully submerged as this can damage the piece.

Opals

Opals are a sensitive stone and should be kept away from extreme temperatures. It is not recommended that you bathe in them. They love to be worn and take moisture from the skin to keep them beautiful and iridescent.

Repairs

If your Pippa small piece is in need of repair please email webshop@pippasmall.com

Returns/Exchanges

Making a return or exchange is easy. Just email webshop@pippasmall.com within 14 working days of receiving your order. Please include your order number in the subject of your email.

Cancelling your order

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations (DSRs), you have the right to cancel your order within 14 working days of receipt. In order to do so:

1. You must notify customer care in writing of your wish to cancel the contract. Either email customercare@pippasmall.com or write to us at: Notice of Contract Cancellation, Pippa Small Designs Ltd, 201 Westbourne Grove, London W11 2SB.
2. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Pippa Small Designs Ltd, 201 Westbourne Grove, London W11 2SB, and that you retain proof of sending, in case of a dispute.
3. Please note that you must cover the cost of the return shipment.
4. All items must be returned unused, in their original condition and from the country that the order was delivered to.
5. We will refund the full value of your order, including any shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 working days after receipt as described above.

Please note that the Distance Selling Regulations do not apply to items that have been specifically manufactured to order on behalf of a client. In these cases, bespoke items are not returnable.

Exchanges

If you wish to exchange your item for an alternative style, we suggest that you return it for a refund and purchase the new piece separately. Simply contact webshop@pippasmall.com within 14 working days of receiving your order, (including your order number in the subject of your email.)

Please note that items that have been specifically manufactured to order on behalf of a client cannot be exchanged or returned.

Due to hygiene reasons, earrings can only be exchanged or returned if unworn.

Receiving a refund

Your refund will either be credited to the original purchaser’s credit card and will include shipping costs (where applicable) for faulty items or for orders cancelled under the Distance Selling Regulations only.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Gift returns

If you have received an item as a gift, you may exchange it for a store credit to your PIPPASMALL.COM account (you will need to register your details online). The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. 

To arrange a return, please email customercare@pippasmall.com 
.

Note, corporate gifts may only be returned by the original purchaser and within 14 working days of initial receipt.

Late returns

Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of Pippa Small Designs Ltd and may only be refunded as a store credit.

Our policy

Items should be returned new, unused, and in the original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, any packaging such as authenticity cards, dust bags and tags should be included with your return.

Please note that items that have been specifically manufactured to order on behalf of a client cannot be exchanged or returned.

Due to hygiene reasons, earrings can only be exchanged or returned if unworn.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact customercare@pippasmall.com

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on PIPPASMALL.COM. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Important

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Our address for all returns is Pippa Small Designs Ltd, 201 Westbourne Grove, London W11 2SB and we request that you contact us at customercare@pippasmall.com in relation to such returns.

We recommend that you insure the return shipment as we will NOT be liable for loss or damage to until we receive the goods. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.

Privacy and Cookies

BACKGROUND:

This Policy applies as between you, the User of this Website and Pippa Small Designs Ltd the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:
“Data” means collectively all information that you submit to Pippa Small Designs Ltd via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
“Cookie” means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;
“Pippa Small” means Pippa Small Designs Ltd of 201 Westbourne Grove, London W11 2SB;
“UK and EU Cookie Law” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
“User” means any third party that accesses the Website and is not employed by Pippa Small Designs Ltd and acting in the course of their employment; and
“Website” means the website that you are currently using (pippasmall.com) and any sub-domains of this site (e.g. subdomain.pippasmall.com) unless expressly excluded by their own terms and conditions.

2. Scope of this Policy

This Policy applies only to the actions of Pippa Small Designs Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3. Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time:
3.1 name;
3.2 date of birth;
3.3 gender;
3.4 contact information such as email addresses and telephone numbers;
3.5 demographic information such as post code, preferences and interests;
3.6 financial information such as credit / debit card numbers;
3.7 IP address (automatically collected);
3.8 web browser type and version (automatically collected);
3.9 operating system (automatically collected);
3.10 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).

4. Our Use of Data

4.1 Any personal Data you submit will be retained by Pippa Small Designs Ltd for 12 months.
4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This [includes] OR [does not include] our affiliates and / or other companies within our group.
4.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security see Clause 11 below.
4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
4.4.1 internal record keeping;
4.4.2 improvement of our products / services;
4.4.3 transmission by email of promotional materials that may be of interest to you;

5. Third Party Websites and Services

5.1 Pippa Small Designs Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services [do not] have access to certain personal Data provided by Users of this Website.
5.2 Any Data used by such parties is used only to the extent required by them to perform the services that Pippa Small Designs Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

6. Links to Other Websites

This Website may, from time to time, provide links to other websites. Pippa Small Designs Ltd has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

7. Changes of Business Ownership and Control

7.1 Pippa Small Designs Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Pippa Small Designs Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
7.2 In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

8. Controlling Use of Your Data

8.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
8.1.1 use of Data for direct marketing purposes; and
8.1.2 sharing Data with third parties.

9. Your Right to Withhold Information

9.1 You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
9.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 12.

10. Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Pippa Small Designs Ltd (where such data is held) on payment of a small fee which will not exceed £10.

11. Security

11.1 Data security is of great importance to Pippa Small Designs Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

12. Cookies

12.1 This Website may place and access certain first party Cookies on your computer. First party cookies are those placed directly by Pippa Small Designs Ltd via this Website and are used only by Pippa Small Designs Ltd. Pippa Small Designs Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. Pippa Small Designs Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
12.2 By using this Website you may receive certain third party Cookies on your computer. Third party cookies are those placed by websites and/or parties other than Pippa Small Designs Ltd. Third party cookies are used on this Website for analytics purposes and are detailed in full below. These cookies are not integral to the services provided by the Website.
12.3 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
12.4 Before Cookies are placed on your computer, subject to sub-Clause 12.5 and sub-Clause 12.8, you may be presented with a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Pippa Small Designs Ltd to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
12.5 Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.
12.6 The following first party Cookies may be placed on your computer:

Name of Cookie Purpose Strictly Necessary
frontend Enables log in and checkout yes

12.7 This Website uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.
12.8 The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
12.9 The analytics services used by this Website use the following Cookies:

Name of Cookie First / Third Party Provider Purpose
_utma third Google Analytics Tracks website visit frequency

 

_utmb third Google Analytics Tracks website visit duration

 

_utmc third Google Analytics Tracks website visit duration

 

_utmz third Google Analytics Tracks how a visitor arrived at the website

12.10 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
12.11 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
12.12 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

13. Changes to this Policy

Pippa Small Designs Ltd reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

Terms and conditions

BACKGROUND:

This agreement applies as between you, the User of this Website and Pippa Small Designs Ltd, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Goods” means any products that Pippa Small Designs Ltd advertises and / or makes available for sale through this Website;
“Pippa Small” means Pippa Small Designs Ltd, 201 Westbourne Grove, London W11 2SB;
“Service” means collectively any online facilities, tools, services or information that Pippa Small Designs Ltd makes available through the Website either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at 201 Westbourne Grove, London W11 2SB;
“System” means any online communications infrastructure that Pippa Small Designs Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Website and is not employed by Pippa Small Designs Ltd and acting in the course of their employment; and
“Website” means the website that you are currently using (pippasmall.com) and any sub-domains of this site (e.g. subdomain.pippasmall.com) unless expressly excluded by their own terms and conditions.

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business.

4. International Customers

If Goods are being ordered from outside Pippa Small Designs Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Pippa Small Designs Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Pippa Small Designs Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.

5. Intellectual Property

5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Pippa Small Designs Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Pippa Small Designs Ltd.

6. Third Party Intellectual Property

6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

7. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

8. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Pippa Small Designs Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

9. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site PIPPASMALL.COM without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Pippa Small Designs Ltd. To find out more please contact us by email at info@pippasmall.com.

10. Use of Communications Facilities

10.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
10.1.1 You must not use obscene or vulgar language;
10.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
10.1.3 You must not submit Content that is intended to promote or incite violence;
10.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
10.1.6 You must not impersonate other people, particularly employees and representatives of Pippa Small Designs Ltd or our affiliates; and
10.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
10.2 You acknowledge that Pippa Small Designs Ltd reserves the right to monitor any and all communications made to us or using our System.
10.3 You acknowledge that Pippa Small Designs Ltd may retain copies of any and all communications made to us or using our System.
10.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

11. Accounts

11.1 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
11.1.1 all information you submit is accurate and truthful;
11.1.2 you have permission to submit Payment Information where permission may be required; and
11.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
11.2 It is recommended that you do not share your Account details, particularly your username and password. Pippa Small Designs Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Pippa Small Designs Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Pippa Small Designs Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
11.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

12. Termination and Cancellation

12.1 Either Pippa Small Designs Ltd or you may terminate your Account. If Pippa Small Designs Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
12.2 If Pippa Small Designs Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
12.3 Pippa Small Designs Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
12.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

13. Goods, Pricing and Availability

13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Pippa Small Designs Ltd correspond to the actual Goods, Pippa Small Designs Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
13.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
13.3 Pippa Small Designs Ltd does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the website.
13.4 All pricing information on the Website is correct at the time of going online. Pippa Small Designs Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
13.5 In the event that prices are changed during the period between an order being placed for Goods and Pippa Small Designs Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
13.6 All prices on the Website do include VAT. Pippa Small Designs Ltd’s VAT number is GB 805 353 644.

14. Delivery

14.1 Pippa Small Designs Ltd will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
14.2 If Pippa Small Designs Ltd receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

15. Returns Policy

Pippa Small Designs Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
15.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Pippa Small Designs Ltd is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Pippa Small Designs Ltd within 28 days to arrange collection and return. Pippa Small Designs Ltd is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
15.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Pippa Small Designs Ltd within 10 days and arrange collection and return. Pippa Small Designs Ltd is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Pippa Small Designs Ltd within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.
15.6 If you wish to return Goods to Pippa Small Designs Ltd for any of the above reasons, please contact us using the details on http://www.pippasmall.com/contact to make the appropriate arrangements.
15.7 Pippa Small Designs Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
15.7.1 Any use or enjoyment that you may have already had out of the Goods;
15.7.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
15.7.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
15.7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.

16. Privacy

16.1 Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.
16.2 The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy. [By accepting these terms and conditions, you are giving consent to Pippa Small Designs Ltd to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.

Name of Cookie Name of Provider 1st / 3rd Party Purpose
file name insert business name 1st OR 3rd Insert purpose

 

file name insert business name 1st OR 3rd Insert purpose

 

file name insert business name 1st OR 3rd Insert purpose

 

file name insert business name 1st OR 3rd Insert purpose

 

file name insert business name 1st OR 3rd Insert purpose

16.3 If you wish to opt-out of our placing cookies onto your computer or device, please adjust your internet browser’s settings to restrict cookies as detailed in your internet browser’s help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.

17. Disclaimers

17.1 Pippa Small Designs Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst Pippa Small Designs Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

18. Changes to the Service and these Terms and Conditions

Pippa Small Designs Ltd reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Pippa Small Designs Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19. Availability of the Website

19.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
19.2 Pippa Small Designs Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20. Limitation of Liability

20.1 To the maximum extent permitted by law, Pippa Small Designs Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Pippa Small Designs Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Pippa Small Designs Ltd.
20.3 Nothing in these Terms and Conditions excludes or restricts Pippa Small Designs Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
20.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Pippa Small Designs Ltd.

24. Communications

24.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to Pippa Small Designs Ltd. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
24.2 Pippa Small Designs Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.

25. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Pippa Small Designs Ltd shall be governed by and construed in accordance with the Law of England and Wales and Pippa Small Designs Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

SALE OF GOODS WEBSITE DISCLAIMER

Pippa Small Designs Ltd makes no warranty or representation that this website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure and that all information provided will be accurate. Pippa Small Designs Ltd make no guarantee of any specific results from the use of this website.

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

No part of this website is intended to constitute a contractual offer capable of acceptance.

Join Pippa Small

Share your email address to receive updates,
insights, view new collections and stay up to date with small news and events.